One Tuesday evening Terrance came to Celena's property as a DC city water technician to help resolve a sewage back up that was causing severe flooding inside. He quickly educated Celena on the high-level inter workings of the main sewer line and politely told her that she'd have to seek help from a private plumber since it was not a city issue. Although there was nothing more he could do, instead of walking away since his job was done, he referred her to a 24-hour plumber and took the time to speak with other residents in the apartment to ensure they were okay. This is just a glimpse and testament of the kind of man Terrance is both professionally and personally. If he can't help you himself, he will make sure you get the help you need. From there a friendship blossomed and of course he's been coming to her rescue ever since!